Tampa Bay
Alexander Orthopaedic Associates
14.96
14.96
Overview
Our physician assistants provide excellent patient care. They offer individualized services to our patients and make everyone feel welcome and confident.
Features
Credit cards
Debit cards
NFC mobile payments
Wheelchair accessible entrance
Wheelchair accessible parking lot
Wheelchair accessible restroom
Wheelchair accessible seating
Restroom
Appointments recommended
Appointment required
On-site parking
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Overall
Pricing
Innovativeness
Quality
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This location has received numerous positive reviews from patients, praising the friendly and welcoming staff, efficient care, and excellent doctors, particularly Dr. Penello, Dr. Dattilo, and Dr. Alexander. Many patients have reported being seen on time, with minimal wait times, and have appreciated the thorough explanations of their conditions and treatment options. The office staff is also commended for being helpful, professional, and courteous.However, there is one negative review that mentions a poor experience with the staff, citing rudeness and unprofessional behavior. The reviewer also expresses disappointment with the billing staff, who were unhelpful and dismissive of their concerns.Overall, the location seems to excel in providing high-quality care, with a focus on patient satisfaction and comfort. While there is room for improvement in terms of billing and customer service, the majority of patients have had positive experiences and would recommend the location to others.One issue that stands out is the inconsistent scheduling and communication with patients, particularly regarding billing and paperwork. In one review, a patient reports being told that their surgery was canceled due to late paperwork, despite being assured that the surgery would proceed. This highlights the need for clearer communication and more efficient processing of patient information.Another issue that could be improved is the handling of patient complaints and concerns. While many patients have reported being satisfied with their care, a few have expressed frustration with the staff's response to their issues. In one case, a patient reports being told that their message was not relayed to the doctor, despite their clear instructions to have the message passed along.To address these issues, the location could consider implementing more effective communication channels, such as regular follow-up calls or emails, to keep patients informed and engaged throughout the care process. Additionally, providing clear guidelines and training for staff on how to handle patient complaints and concerns could help to improve the overall patient experience.
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