This travel agency has been consistently praised by their customers. People have reported having an unforgettable experience with the friendly and knowledgeable captains, Don and Elisa. They take care to ensure that their guests have a great time while also preserving the natural habitat of the manatees. The small group sizes allow for a more personalized and interactive experience, and the captains go above and beyond to make sure everyone has a great time. However, one minor complaint was made about the smoking on board, which might be a concern for people with respiratory issues. It's worth noting that the staff is accommodating and will make sure to provide a comfortable experience for all guests. The agency's commitment to respecting the manatees and their environment is truly commendable, and it shows in the quality of the tours they offer. Despite some minor issues, the overall experience is truly magical, and it's no wonder that this agency has received such high ratings from their satisfied customers.