The business has an overall good score of 4.0 out of 5. The quality of services provided is excellent, with a score of 4.4 out of 5. The pricing of the services is also very good, with a score of 4.7 out of 5. However, the innovativeness of the business is slightly lacking, with a score of 3.8 out of 5.The business is wheelchair accessible, which is a great feature. The staff is professional and proficient in their job duties, as mentioned in several reviews. However, there have been some issues with responsiveness and professionalism, as some clients have experienced difficulties getting responses or feeling unhelpful from the staff.One issue that stands out is the lack of communication and neglect of issues by the property management team. Several clients have reported not receiving emails or notifications about important matters, and have been left to deal with problems on their own. This lack of communication and responsiveness is a major concern and needs to be addressed.Despite these issues, the business has received many positive reviews, with several clients praising the staff's professionalism, knowledge, and helpfulness. The business has also been recommended by some clients, who have had positive experiences with them.Overall, the business has the potential to be excellent, but needs to work on improving its communication and responsiveness to clients. With some improvements in these areas, the business could easily achieve an overall score of 5 out of 5.