The business has a mix of positive and negative feedback. The overall experience is somewhat mediocre, which may indicate some areas for improvement. However, the pricing seems to be a strong point, with most customers praising the value for money. The quality of work is somewhat inconsistent, with some customers expressing dissatisfaction. There is one notable issue with verbal harassment by a driver, which the business has acknowledged and is investigating. Despite this, there are many glowing reviews from satisfied customers who praise the professionalism and kindness of the staff. It's worth noting that the business seems to be proactive in addressing customer concerns and taking steps to resolve issues.