The business has a relatively high overall rating, with customers generally being satisfied with the quality of work, pricing, and innovativeness. The average quality rating of 4.4 indicates that customers appreciate the attention to detail and craftsmanship of the custom closet installations. The pricing is also considered reasonable, with an average rating of 4.6. However, the innovativeness rating is slightly lower, suggesting that while the company offers unique solutions, it may not be at the forefront of new ideas and technologies.One issue to be aware of is that some customers have mentioned that the installation process can be lengthy, with one customer waiting several weeks for their project to be completed. This may be a concern for customers who need a faster turnaround time.Overall, the business has a strong reputation for delivering high-quality custom closet installations at a reasonable price, but may benefit from improving its innovativeness and streamlining its installation process.