This appliance repair service has some strong points, but also some areas for improvement. The company's hours of operation are very flexible, with 24/7 availability Monday through Sunday. The staff is prompt and responsive, with some customers receiving same-day service. However, the quality of work seems to be inconsistent, with some customers experiencing frustrating delays or even having their appointments cancelled.
One of the major concerns is the lack of professionalism displayed by some employees. In one instance, a customer was hung up on by the owner when they expressed dissatisfaction with the service. This kind of behavior is unacceptable and reflects poorly on the company.
The pricing is a bit of a mixed bag. Some customers feel that the rates are reasonable, while others are shocked by the high costs, with one customer citing a $270 per hour rate. The lack of clear estimates also raises concerns.
Overall, this appliance repair service has potential, but it needs to work on its consistency and professionalism to build trust with its customers. Despite some positive reviews, the negative feedback is significant and cannot be ignored.
One major issue that has been highlighted by several customers is the change in ownership and the resulting decline in service quality. It seems that the company is still recovering from this change, and it may take some time for things to improve.
While the company has some strong points, such as its flexible hours and prompt service, the negative feedback and concerns about professionalism and pricing are significant. Until these issues are addressed, it's difficult to give a higher rating.