Overall, the business seems to have inconsistent quality and pricing. While some customers have reported excellent experiences with the company, others have had significant issues with their projects. The company has been involved in several complaints, including failure to complete work, poor communication, and billing issues. The rating suggests that customers have mixed opinions about the quality of work and the value for money. However, there is a notable pattern of complaints about poor communication and billing issues.Despite the mixed reviews, the company has made efforts to improve, and some customers have reported good experiences with the newer owner, Joe. However, these positive reviews are not enough to offset the significant concerns raised by other customers.One notable issue that stands out is the repeated pattern of complaints about poor communication and billing issues. This has led to significant stress and financial losses for some customers. While the company has made efforts to improve, these issues have not been fully resolved.In terms of innovativeness, there is not enough information to make a judgment. The company's focus seems to be on providing standard services, but it is unclear whether they are pushing the boundaries of innovation in the industry.Overall, the business has significant room for improvement, particularly in terms of quality and pricing. While there are some positive reviews, the pattern of complaints suggests that customers should exercise caution when working with this company.