Tampa Bay
AdventHealth Winter Haven ER
54.95
54.95
Overview
The multi-disciplinary team at AdventHealth Sports Medicine and Rehabilitation offers a wide range of services — including physical therapy, occupational therapy, and injury rehabilitation — that address your health from every angle, helping you become healthier, happier and stronger in everything you do.
Features
Credit cards
Debit cards
NFC mobile payments
Wheelchair accessible entrance
Wheelchair accessible parking lot
Wheelchair accessible restroom
Wheelchair accessible seating
Onsite services
On-site parking
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Quality
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The business location is well-structured and accessible, with a clear address and contact information. The description of services offered, including physical therapy, occupational therapy, and emergency care, suggests a comprehensive range of medical services. However, some clients have reported negative experiences, including being dismissed or judged by medical staff. A notable incident involved a patient with a panic attack who was shamed and judged by multiple staff members, highlighting the need for more empathetic and trauma-informed care. Overall, the business location has mixed reviews, with some clients praising the friendly and attentive staff, while others criticize the quality of care and pricing. The lack of innovativeness in addressing client concerns and providing comprehensive care is also a concern. While the location is clean and well-maintained, the negative reviews and incidents suggest that there is room for improvement in terms of staff training and patient care. A key issue that needs to be addressed is the inconsistent quality of care provided to clients. While some staff members have received praise for their kindness and attentiveness, others have been criticized for being dismissive or unprofessional. To improve the overall quality of care, the business location should focus on providing comprehensive training to all staff members on trauma-informed care, active listening, and empathetic communication. Additionally, the business should consider implementing a system for tracking and addressing client complaints and concerns in a more timely and effective manner.
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