This business location seems to have a lot of potential, but unfortunately, the experience of some clients has been less than satisfactory. The staff appears to be disorganized, with some clients reporting difficulty scheduling appointments and others being put on hold for extended periods of time. The security guard's behavior in the ER waiting area also raises concerns about the care and respect shown to patients and their loved ones. On a positive note, the facility seems to be accessible and offers a range of payment options. However, the handling of patient care and scheduling has been a significant issue, which needs to be addressed. One major concern is the potential for harm, as evidenced by a client's report of their child being injured during a blood draw, and the subsequent investigation by child protection services.