Tampa Bay
AdventHealth Medical Group Obstetrics & Gynecology at Riverview
17.38
17.38
Overview
The multi-disciplinary team at AdventHealth Sports Medicine and Rehabilitation offers a wide range of services — including physical therapy, occupational therapy, and injury rehabilitation — that address your health from every angle, helping you become healthier, happier and stronger in everything you do.
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Credit cards
Debit cards
NFC mobile payments
Wheelchair accessible entrance
Wheelchair accessible parking lot
Wheelchair accessible restroom
Restroom
Appointments recommended
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Overall
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This location appears to be a medical service, specifically focused on gynecology and obstetrics. The overall experience is mixed, with some patients having positive interactions with the staff, particularly with Dr. Bravo, Dr. Edward, and Dr. Cohen. However, there are also several complaints about the front desk staff being rude and unhelpful, with long wait times and rescheduled appointments. One patient had to wait over 90 minutes to be seen, and another was told to leave by the security guard after being told to wait. The appointments were rescheduled multiple times, causing inconvenience for the patients. The staff seems to be disorganized, with patients having to chase them down for appointments and being told that they are not available.The quality of care is average, with some doctors being thorough and attentive, but also some complaints about dismissive behavior from one of the NPs. The pricing seems to be reasonable, with some patients not having any issues with it. However, the innovativeness of the location is lacking, with some patients feeling that the doctors and staff are not keeping up with the latest medical advancements.The biggest issue seems to be with the front desk staff, who are consistently rude and unhelpful. The location seems to be disorganized and unprofessional, with patients being told to wait for hours or being rescheduled multiple times. The doctors and staff seem to be working in a system that is not patient-centric, with patients being treated as an inconvenience rather than a priority.One patient had a particularly bad experience, with a security guard telling them to leave after being told to wait. This behavior is unacceptable and suggests a lack of empathy and understanding of the needs of patients.Overall, this location needs to improve its customer service and organization to provide a better experience for its patients. The doctors and staff seem to be capable of providing good care, but the system they are working in is broken.
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