Tampa Bay
AdventHealth Medical Group Obstetrics & Gynecology at Dade City
33.91
33.91
Overview
Access to medical records is available to patients over the age of 18 or a legal guardian, and is protected by federal HIPAA regulations. AdventHealth patients can create an online account for a safe and simple way to access information from their electronic health record (EHR).
Features
Credit cards
Debit cards
NFC mobile payments
Wheelchair accessible entrance
Wheelchair accessible parking lot
Wheelchair accessible restroom
Restroom
Appointments recommended
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Pricing
Quality
Overall
Innovativeness
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The location has both positive and negative aspects. While the staff is generally friendly and the place is clean, there are issues with long wait times, which can be frustrating for patients. One client had to wait for over an hour for their appointment, which is considered too long by many people. The quality of care seems to be inconsistent, with some patients receiving good treatment and others experiencing problems. For example, one patient was prescribed Tylenol 3 for a complex issue, which seems like an inadequate solution. Another patient was told to return for further testing and was charged extra for it, which is unfair.Pricing is a concern, as some patients have experienced overcharging for services. This can be a significant problem, especially for those who are self-paying. The location's estimates are often unreliable, and patients have reported being billed for unnecessary services.The location could benefit from improving its communication and customer service. Patients have reported feeling ignored or dismissed when they express concerns or ask questions. The staff could also do a better job of explaining procedures and costs to patients, to avoid confusion and frustration.The biggest issue at this location is the lack of empathy and understanding from some staff members. For example, one doctor made a comment about a patient's weight gain, which was insensitive and unprofessional. This kind of behavior is unacceptable and can damage the patient-doctor relationship.Overall, this location needs to work on improving its quality of care, communication, and customer service to become a more reliable and trustworthy place for patients.
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