The location of AdventHealth Sports Medicine and Rehabilitation on Parsons Park Dr Drive in Brandon City has a mixed reputation. On one hand, some patients have reported positive experiences with the medical staff, citing friendly and professional service. They have also appreciated the clean and well-organized waiting room. However, there have been several complaints about the communication and follow-up care, with some patients feeling ignored or dismissed by the staff. Some patients have also reported long wait times and difficulties in scheduling appointments. Additionally, there have been concerns about billing and insurance issues, with some patients feeling that the office was overcharging them or not providing clear estimates. Overall, while there are some positive aspects to the location, there are also several issues that need to be addressed to improve the patient experience. One significant issue is the lack of clear communication and follow-up care, which has resulted in patients feeling frustrated and neglected. Another issue is the inconsistent billing and insurance practices, which can be confusing and expensive for patients. It is essential for the medical staff and management to address these concerns and work towards providing better communication, follow-up care, and billing practices to improve the overall experience for patients.