Tampa Bay
AdventHealth Medical Group Multispecialty at Bloomingdale
20.61
20.61
Overview
The multi-disciplinary team at AdventHealth Sports Medicine and Rehabilitation offers a wide range of services — including physical therapy, occupational therapy, and injury rehabilitation — that address your health from every angle, helping you become healthier, happier and stronger in everything you do.
Features
Credit cards
Debit cards
NFC mobile payments
Wheelchair accessible entrance
Wheelchair accessible parking lot
Wheelchair accessible restroom
Restroom
Appointments recommended
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Pricing
Overall
Innovativeness
Quality
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This location, part of the AdventHealth Medical Group, has mixed reviews. Some clients praise the quality of care, with doctors like Dr. Colleen and Dr. Hart being described as excellent and kind. Staff members, such as Jenny and Melissa, are also appreciated for their professionalism and courtesy. The office has a variety of amenities, including lab and X-ray services on-site, and offers weekend hours.
However, several clients have reported issues with wait times, long periods spent on hold, and difficulty scheduling appointments. Some have experienced problems with billing and insurance, including being charged incorrectly or being told to pay out-of-pocket for services that should be covered. Others have reported a lack of empathy and poor communication from staff, including a case where a patient was told to "just pay the copay" instead of addressing the underlying issue.
One client reported having to wait over two hours for an appointment, while another had an appointment cancelled due to a mix-up. Some have also criticized the office's use of automated phone systems and difficulty in getting in touch with a live person.
The majority of the negative reviews seem to be related to the staff and the changes that occurred after AdventHealth took over the practice. A few reviewers praised the location and staff before the change, but after that, they started to notice problems.
The office is wheelchair accessible, with a ramp and a parking lot for people with disabilities. They also accept various forms of payment, including NFC mobile payments, debit cards, and credit cards. However, some clients have expressed frustration with the office's policies and the way they handle certain situations.
One issue that stands out is the lack of attention to customer service. Several reviewers mentioned being treated poorly by staff, being left on hold for extended periods, or being given incorrect information. It seems that the office is prioritizing efficiency over patient care and comfort.
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