I visited the AdventHealth Sports Medicine and Rehabilitation location in Lake Wales City, and overall, my experience was average. The facility itself was clean and well-maintained, with a wheelchair-accessible entrance and restroom. However, I was disappointed with the lack of communication and follow-through from the staff.Getting a call back to schedule an appointment was a significant challenge, which was a major inconvenience for me. I had to make multiple calls to get a response, and even then, I was not given a clear answer about when I could schedule my gallbladder surgery. The staff seemed to be absent or unresponsive, which was frustrating and unacceptable, especially considering the urgency of my situation.