The location is situated in Kissimmee City, Florida, and offers a wide range of medical services, including gastroenterology and rehabilitation. However, there have been several complaints about the quality of care and customer service. Some patients have reported being dismissed or not taken seriously, while others have experienced long wait times and difficulties in getting their medical records.
The physical space is well-designed, with wheelchair-accessible parking and entrance. However, the staff's attitude and communication have been a major issue, with some patients feeling belittled or talked down to.
A few patients have reported being treated well by some doctors, such as Dr. Charlene Lepane, who was described as "nice and make me feel comfortable". However, these positive experiences are not representative of the overall experience.
There have been several complaints about the office's handling of patient records, with some patients having to wait excessively long periods of time to receive their records or having to request them multiple times.
It is worth noting that there have been some issues with staff being uncooperative and unhelpful, which has led to frustration and disappointment for some patients.
Overall, the quality of care and customer service at this location is lacking, and patients may want to consider seeking medical attention elsewhere.