Tampa Bay
AdventHealth Medical Group Family Medicine at Brandon
16.76
16.76
Overview
Access to medical records is available to patients over the age of 18 or a legal guardian, and is protected by federal HIPAA regulations. AdventHealth patients can create an online account for a safe and simple way to access information from their electronic health record (EHR).
Features
Credit cards
Debit cards
NFC mobile payments
Wheelchair accessible entrance
Wheelchair accessible parking lot
Wheelchair accessible restroom
Restroom
Appointments recommended
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Innovativeness
Pricing
Overall
Quality
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The overall quality of the services provided at Brandon Family Medical Group is average. While some patients have reported positive experiences, others have expressed concerns about the quality of care, citing issues such as long wait times, unhelpful staff, and a lack of attention to patient needs.
The staff at Brandon Family Medical Group can be friendly and welcoming, but some patients have reported encountering rude or unprofessional behavior from certain staff members. The medical professionals at the practice are generally knowledgeable and skilled, but there have been instances where patients feel that their needs are not being met or that their concerns are not being taken seriously.
The pricing at Brandon Family Medical Group is generally high, with some patients reporting that they are charged for services that are not necessary or that they are not informed about the costs of procedures upfront. The practice's policies and procedures can be confusing, and some patients have reported feeling frustrated or overwhelmed by the billing and insurance processes.
In terms of innovativeness, Brandon Family Medical Group has made some efforts to modernize and improve its services, such as offering online scheduling and patient portals. However, some patients have reported that these innovations have not always been effective or user-friendly.
One issue that stands out is the consistency of the care provided at Brandon Family Medical Group. Some patients have reported that their experiences vary widely depending on the staff member or doctor they see, and that they have to constantly advocate for themselves to get the care they need. This lack of consistency can be frustrating and discouraging for patients, and it may indicate a need for better training and communication among staff members.
Overall, while Brandon Family Medical Group has its strengths, it also has some significant weaknesses that need to be addressed in order to provide high-quality care to its patients.
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