The AdventHealth Sports Medicine and Rehabilitation located at Building 325, 1st St N Street in Winter Haven City offers a wide range of medical services, including physical therapy, occupational therapy, and injury rehabilitation. The multi-disciplinary team at this facility provides comprehensive care that addresses patients' health from every angle, helping them become healthier, happier, and stronger.The facility is wheelchair accessible, with accessible seating, restrooms, and parking lot. They accept various payment methods, including NFC mobile payments, debit cards, and credit cards. Appointments are recommended, and visitors can access the building from a wheelchair-accessible entrance.However, there have been some concerns raised by patients regarding the quality of care. Some have experienced long wait times and found the office staff to be unfriendly and unprofessional. A few patients have reported being treated rudely by the staff, with one patient being accused of making a threat after asking for assistance with a medical document. Another patient had their complaint dismissed after being told they couldn't provide ID for their 13-year-old child.Despite these issues, some patients have had positive experiences with the facility. They have praised the kindness, compassion, and professionalism of the urgent care team, particularly ARNP Cayson and other staff members who have been described as the best. The pediatrician at this facility is also highly regarded, with some patients mentioning that they take the time to do exams rather than relying on books.Overall, while this facility has its strengths, it also faces some challenges. Patients should be prepared for the possibility of long wait times and potentially unfriendly office staff. However, some patients have had excellent experiences, and the facility's wheelchair accessibility and wide range of services are definite positives.