AMI has been a decent choice for community association management in the area, but there are some areas for improvement. The staff, including receptionists and property managers like Misty, have been friendly and helpful in handling various issues. They have also been prompt in returning calls and resolving concerns. On the other hand, there have been instances where customers felt neglected, with overdue balances going unnoticed for a long time. The company has also been accused of being unresponsive and not following through on their responsibilities, such as maintaining the exterior of buildings. Despite these issues, the company seems to have made efforts to improve, with some staff members being praised for their professionalism and helpfulness.One notable issue that stands out is the lack of communication and follow-through on important tasks. Several customers have reported not receiving notifications about overdue balances or issues with their properties, which led to unnecessary late fees and stress. This has resulted in some customers feeling frustrated and disappointed with the service they received. It's essential for AMI to address this issue and ensure that all customers are informed and kept up-to-date on any developments related to their properties.On a positive note, AMI seems to be committed to providing good customer service, with many staff members being praised for their helpfulness and professionalism. The company has also made efforts to be accessible and accommodating, with features like wheelchair-accessible seating, restrooms, and parking lots. Additionally, the company has been recognized for its LGBTQ+ friendliness and commitment to providing a safe and welcoming space for all customers.Overall, while AMI has its strengths and weaknesses, it seems like the company is working to improve and provide better services to its customers. However, addressing the issue of communication and follow-through is crucial to building trust and satisfaction among customers.