The experience at Advanced Dental Arts in Wesley Chapel was generally positive. The staff was friendly and welcoming, with many patients mentioning their pleasant interactions with the front desk staff and dental hygienists. The office was described as modern and clean, with state-of-the-art equipment. Many patients appreciated the personal attention and care they received from the doctors and hygienists, who were said to be knowledgeable and compassionate. However, there were some negative comments about the office's organization and efficiency, with some patients experiencing long wait times or difficulty getting appointments. One patient reported being told to call back in three days to speak with a manager, and another patient was unhappy with the communication regarding a procedure that was initially recommended but not ultimately needed. Some patients also mentioned feeling pressured into getting additional procedures or treatments. Overall, the office seems to be working on improving its efficiency and communication, but there is still room for improvement in these areas. Some of the specific issues reported by patients included being told to wait for a significant amount of time, being sent to a specialist for further treatment, and experiencing pain during procedures. There were also some comments about the office's business practices, with one patient feeling that the office was trying to "squeeze" patients for money. It's worth noting that many patients praised the office's professionalism, kindness, and compassion, and some reported feeling that they had found a "home" for their dental care. The office's willingness to work with patients to address their concerns and needs was also mentioned as a positive aspect of their experience.