This business location has a good reputation among its customers. Most reviewers praised the staff's professionalism, kindness, and willingness to help. Several customers mentioned that their agents went above and beyond to resolve issues and provide excellent customer service.
The office has a convenient location with on-site parking and is wheelchair accessible. The staff is responsive and patient, taking the time to explain complex insurance concepts in a clear and concise manner.
However, one customer reported a frustrating experience with Adi Khorsandian, the owner of the agency. They felt that he was unresponsive and unhelpful, and that his staff seemed to be working to cover for him rather than provide good customer service.
It's worth noting that some customers have reported issues with billing and coverage, including one customer who was not notified that their policy was being canceled and was left without insurance for several months.
Despite these issues, the majority of reviewers praised the agency's staff and services. They appreciated the competitive pricing and the variety of insurance options available. Several customers mentioned that their agents were knowledgeable and helpful in finding the best coverage for their needs.
Overall, this business location seems to have a good reputation among its customers, but there are some areas for improvement, particularly with regards to communication and customer service.