The business seems to be generally well-regarded by customers, with some minor issues that can be addressed. The service provided by the employees can be quite bad in some cases, with customers receiving one-word answers and being treated rudely. However, there are many customers who have received excellent service and have been highly satisfied with their experience. The company seems to be committed to quality, but there have been instances where the sod installed was of poor quality. Pricing appears to be competitive, and the company has been praised for its transparency and fairness in pricing. The company's ability to innovate and adapt to changing customer needs is impressive, with customers being offered a wide range of options and solutions.The lack of transparency and customer service skills in some cases seems to be the main issue that the company needs to work on. In one instance, a customer was left with a large area of sod that was close to death, and the company refused to remedy the situation. However, in most cases, customers have been extremely satisfied with the service and have received high-quality work.The company's working hours are somewhat limited, with no clear information on their availability on Mondays, Tuesdays, and Saturdays. This may make it difficult for customers who need urgent services.Overall, the company seems to be a good choice for customers who are looking for a reliable and efficient lawn care service. However, potential customers should be aware of the possibility of encountering a less-than-helpful employee and the need to closely monitor the quality of the work being done.