Tampa Bay
Active Security Co.
18.58
18.58
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Active Security Co. is a reliable and trustworthy home security company located at Building 4900, Seminole Blvd Boulevard in St. Petersburg City. The staff is responsive and punctual, with a "small town like" caring atmosphere that is priceless in today's society. Clients appreciate the professionalism and quality of the services provided, including security system installation and monitoring.
The company's strength lies in its ability to understand and address client concerns, such as false alarms and technical issues. For instance, a client was helped by Maria, Carrie, and Rosemary in resolving an issue with a motion sensor, demonstrating the team's commitment to customer satisfaction.
However, there have been instances where clients have felt disrespected or unattended to, such as a client who felt rushed and offended by a staff member when attempting to discuss a project. This issue highlights the need for Active Security Co. to improve its responsiveness and professionalism, particularly when dealing with clients who have complex or large projects.
The company's features, including on-site parking and a cooperative atmosphere, make it a great choice for those seeking home security solutions. While some clients have experienced issues with communication and responsiveness, the overall quality of the services and the company's commitment to customer satisfaction make it a reliable option. Overall, Active Security Co. is a solid choice for those seeking home security solutions, but there is room for improvement in terms of responsiveness and professionalism.
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