The business seems to have a solid overall reputation. Many customers praise the quality of the haircuts, particularly when done by Esther. Some reviewers specifically mention that Esther is a perfectionist and takes the time to understand and deliver what they want. However, a few clients were unhappy with their experience, mentioning bad haircuts and a strong unpleasant smell in the shop. One client was particularly upset about being tricked into paying a higher price for their haircut, which might indicate some pricing inconsistencies. Some reviewers also mentioned that the business can be quite busy and that it takes a while to get an appointment. Additionally, a few clients reported that Esther would often proselytize about her Christian faith, which may be a concern for those who prefer a more neutral environment. Overall, the business seems to be a reliable option for those looking for a good haircut, but it may not be perfect for everyone.