Tampa Bay
Achieva Credit Union
16.56
16.56
Overview
Achieva offers incredible mortgage rates for your home buying journey, including first time home owners, home construction loans, refinancing options & more
Features
Wheelchair accessible entrance
Wheelchair accessible parking lot
Drive-through
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Quality
Overall
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Achieva Credit Union offers a wide range of services, including financial planning, personal loans, and credit union membership. The staff is generally very helpful and friendly, with many customers praising the excellent service they receive.
The credit union's wheelchair accessibility features, including a wheelchair-accessible parking lot and entrance, are a notable positive aspect. Additionally, the service options, including a drive-through, make it convenient for customers to access their services.
However, there is one major issue that is mentioned by several customers: communication and procedural problems, including inconsistent answers from different staff members and a lack of cross-training. This can lead to frustrating experiences for customers, as mentioned by one customer who experienced problems with a loan and had to deal with multiple employees to resolve the issue.
Overall, Achieva Credit Union seems to have its strengths, including excellent customer service and a wide range of services. However, there are also areas for improvement, particularly in terms of communication and procedural consistency.
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