Achieva Credit Union has been a pleasant experience for many customers. The staff is friendly, welcoming, and knowledgeable, making it a great place to do banking. The credit union offers a variety of services, including mortgage rates, personal loans, and credit cards. The working hours are convenient, with late business hours available to help with some needs. However, there is one issue that stands out - the phone service seems to be a problem, with some customers experiencing long hold times or being transferred to a call center. This is something that the credit union could improve on to provide better customer service.