Tampa Bay
Acentria Insurance
17.65
17.65
Overview
Acentria is an independent insurance agency that serves as the dedicated resource for personal, business, health and life insurance coverage.
Features
Wheelchair accessible entrance
Wheelchair accessible parking lot
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Overall
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The Acentria Insurance agency has a strong reputation in the community, with a team of dedicated professionals who strive to provide excellent service to their clients. The agency is located in a wheelchair-accessible building, making it easily accessible for people with mobility issues. The working hours are standard, Monday to Friday from 8am to 5pm, with no services available on weekends.From the client feedback, it's clear that Samantha Shapp is a standout employee, receiving praise for her excellent customer service skills, responsiveness, and ability to find great coverage at affordable prices. Many clients have expressed their gratitude for her help, saying she's always there to answer questions and provide guidance.The agency seems to excel in providing a wide range of insurance services, including home, auto, life, and business insurance. However, one potential issue is highlighted by a negative review from 2024, where the client experienced a frustrating experience with misrepresentation and dishonesty. The agency responded promptly, apologizing for the issue and assuring that they're looking into it to prevent future problems.Overall, Acentria Insurance has a strong foundation of excellent service and a commitment to finding the best coverage for their clients. However, it's essential for the agency to address the negative experience and ensure that all employees are providing the same level of quality service to maintain their reputation.
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