Tampa Bay
Acentria Insurance
48.22
48.22
Overview
Acentria is an independent insurance agency that serves as the dedicated resource for personal, business, health and life insurance coverage.
Features
Wheelchair accessible entrance
Wheelchair accessible parking lot
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Overall
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I visited Acentria Insurance at their location on S Tamiami Trl Trail in Sarasota City. The first impression was a bit mixed as the building seemed a bit old, but it was still well-maintained. The wheelchair-accessible parking lot and entrance were a nice touch, showing that the agency values accessibility.Upon entering the office, I was greeted by a friendly staff member who seemed knowledgeable and eager to help. However, my experience was tainted by a call I made to inquire about a policy change, which was met with a rather unresponsive agent. This seems to be a recurring issue, as I came across several reviews mentioning similar problems with customer service.It's clear that Acentria has some talented staff members, as evidenced by the numerous 5-star reviews praising their professionalism and helpfulness. Agents like Christine and the late Bob Lindsay were particularly lauded for their exceptional customer service and ability to navigate complex insurance needs.Unfortunately, it appears that the agency has lost some of its luster in recent years. The reviews from 2024 and 2025 paint a picture of unresponsive agents and a general lack of kindness in their customer service. This is particularly disappointing given the agency's strong reputation in the past.The working hours are limited, with Fridays being the only day when the office is open past lunchtime. The phone number and website link are easily accessible, and the co-branding with Acentria Insurance suggests a strong partnership.Overall, while Acentria Insurance has some strengths, their recent struggles with customer service and limited working hours are major drawbacks. With some effort to improve their response times and attitude, this agency could regain its former glory and become a top choice for insurance needs.
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