This business has a great reputation among customers, who appreciate their professional and courteous staff. Charles and other electricians are punctual, responsive, and do quality work. They are knowledgeable and take the time to answer questions and explain what they are doing. The company is also considerate of customers' needs and budgets, offering discounts for first-time customers and providing fair prices. One of the main concerns is that some customers have had issues with scheduling appointments and receiving a clear quote for services. In one case, a customer felt that the company was not professional and would not schedule an appointment until payment was made. However, these incidents seem to be the exception rather than the rule. Overall, the company has a strong reputation for quality work and customer service, and is highly recommended.