This location provides reliable handicapped transportation service. However, there were a few complaints about unreliability, including late arrivals and failed pickups. One client reported being left outside in the rain for several hours. There were also issues with communication from the office staff, with one client being lied to and hung up on after calling multiple times to inquire about a delayed pickup. Some clients praised the drivers for being courteous and helpful, particularly with wheelchair users. Working hours and address are clearly posted. The business has a 3.5-star rating from third-party sources, indicating a mixed overall experience.