Tampa Bay
Academic Alliance in Dermatology - Trinity
14.76
14.76
Overview
Academic Alliance in Dermatology is the top dermatology group in the greater Tampa Bay metro area, providing premier general and cosmetic dermatology services in tandem with aesthetic services, medical dermatology services, Mohs surgery, and more.
Features
Credit cards
Debit cards
NFC mobile payments
Wheelchair accessible entrance
Wheelchair accessible parking lot
Wheelchair accessible restroom
Restroom
Onsite services
Appointments recommended
Appointment required
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Overall
Quality
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The location of Academic Alliance in Dermatology is generally well-regarded by patients. The office is easily accessible, with wheelchair-friendly parking, entrance, and restroom. The staff is friendly, professional, and courteous, making patients feel at ease. The dermatologists, particularly Dr. Lam, are knowledgeable, attentive, and take the time to explain diagnoses and treatments in a clear and compassionate manner.Many patients have reported being satisfied with their experiences, citing excellent customer service, thorough examinations, and prompt appointments. The staff is also praised for being approachable, answering questions, and providing clear explanations of procedures and results.However, there are a few areas of improvement. Some patients have reported long wait times, which can be frustrating and negatively impact patient experience. Additionally, a few patients have expressed dissatisfaction with the billing and payment process, citing unexpected charges and difficulties in communication with the billing department.Despite these issues, the overall feedback suggests that Academic Alliance in Dermatology is a reputable and trustworthy location for dermatological services. Patients appreciate the office's commitment to providing high-quality care, and the staff's dedication to creating a welcoming and comfortable environment. With a few adjustments to address the issues mentioned, this location has the potential to become an even more exceptional destination for patients seeking dermatological care.One issue that stands out is the need for more consistent and effective communication between the staff and patients regarding billing and payment. This can be achieved by providing clear and detailed information about costs and procedures, as well as ensuring that patients are aware of any potential additional charges. By doing so, the office can maintain its high standards of customer service and build trust with its patients.
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Closed
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