Tampa Bay
Academic Alliance In Dermatology
36.69
36.69
Overview
Academic Alliance in Dermatology is the top dermatology group in the greater Tampa Bay metro area, providing premier general and cosmetic dermatology services in tandem with aesthetic services, medical dermatology services, Mohs surgery, and more.
Features
Credit cards
Debit cards
NFC mobile payments
Wheelchair accessible entrance
Wheelchair accessible parking lot
Wheelchair accessible restroom
Restroom
Appointments recommended
Photos & videos
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Pricing
Overall
Quality
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The business has received mixed reviews from customers, indicating that it has some areas for improvement. While some customers have praised the quality of care and the expertise of the doctors, others have expressed disappointment with the billing department, front office staff, and communication.
Several customers have reported difficulties with getting their appointments scheduled, medications filled, and billing issues resolved. Some have also expressed frustration with the front office staff, citing rudeness and poor customer service.
On the other hand, many customers have praised the doctors, particularly Dr. Crumpton, for their professionalism, knowledge, and bedside manner. Some customers have also appreciated the clean and welcoming office environment.
However, there are concerns about the consistency of the quality of care, with some customers reporting inconsistent results and ineffective treatments. Additionally, there have been issues with communication, including failed appointments, lost messages, and unreturned phone calls.
The business has a mixed reputation, with some customers highly recommending it and others warning others to avoid it. To improve, the business may need to focus on streamlining their appointment and billing processes, improving communication, and ensuring consistency in the quality of care.
One of the major issues that customers have reported is the lack of reliability in getting appointments scheduled and medication filled. Several customers have reported having to wait weeks or even months for appointments, and some have had difficulties getting their medications filled due to errors in the office.
Another issue that has been reported is the billing department's tendency to overcharge patients. Several customers have reported receiving large bills for services that they did not receive, and some have had to pay out-of-pocket for treatments that were not covered by their insurance.
The business also has a problem with inconsistent quality of care. Several customers have reported receiving different diagnoses and treatments from different doctors, and some have reported inconsistent results from their treatments.
The customer service has been a major issue for this business. Several customers have reported being treated rudely by the front office staff, and some have had difficulties getting help or answers to their questions.
The location of the business is accessible and easy to find, with a wheelchair accessible entrance, parking lot, and restroom. The office is also equipped with NFC mobile payments, debit card, and credit card payment options.
Overall, the business has potential, but it needs to address the concerns and issues that customers have raised in order to provide a consistent and reliable experience for its patients.
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