Tampa Bay
AC Yeti
26.25
26.25
Features
Gender-neutral restroom
Repair services
Online estimates
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This location has a solid reputation, with most customers expressing satisfaction with their services. However, there is an issue with one technician, Frank, who was described as rude, unprofessional, and intimidating. This behavior is completely unacceptable for a customer-facing service. Management needs to address this issue and ensure that all employees conduct themselves in a respectful and professional manner.The location has a wide range of features, including online estimates and a gender-neutral restroom. The working hours are very flexible, with 24-hour availability every day. The co-branding with AC Yeti adds credibility and trustworthiness.While some customers praise the company's excellent customer service, professionalism, and knowledge, others have had issues with the quality of work. In one case, the company forgot to install filters in new units, and in another case, they installed incorrect equipment. These problems are a significant concern and suggest that the company may need to improve its quality control.The pricing appears to be reasonable, with some customers expressing satisfaction with the costs. However, the quality of work and customer service are more important than the price.Overall, this location has some strengths, but it also has some significant weaknesses that need to be addressed. With some improvements, it could become a top-rated location.
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