This location seems to have a good rating overall, but some issues with quality of service. The reviewer was dissatisfied with the massage therapist's behavior, citing several problems, including the therapist falling asleep during the massage and not respecting the client's request for lighter pressure. The client also reported that the therapist was too aggressive, resulting in bruises. The owner responded to the review, apologizing for the issues and promising to investigate and take corrective action. However, this incident raises concerns about the professionalism and competence of the therapists at this location. The client was also charged extra for a service that was not provided. On a positive note, there are many other reviewers who had a good experience at this location, praising the therapists, especially May and Lucy, who were described as amazing and professional. The location is also wheelchair accessible and offers a range of services, including skincare treatments.