The business has a strong overall presence, with many positive reviews from customers. However, some customers have had issues with the quality of service, particularly with the finance department. Pricing is generally competitive, but some customers feel that it's not always transparent. The business has shown innovativeness in its sales approach and ability to work with customers with challenging credit. Overall, the experience at this business can be hit or miss, but the potential for a positive outcome is high.
Several customers have praised the sales staff, particularly Herbert, Julio, and Faisal, for their professionalism and helpfulness. However, some customers have had issues with the finance department, with some describing the staff as unprofessional and rude. One customer even reported being threatened by a staff member. This issue seems to be isolated to the finance department and not the sales staff.
The business has also had issues with communication, with some customers feeling that they were not kept informed about the status of their vehicle or the process of purchasing a new one. However, this issue seems to be improving, with many customers praising the staff for being responsive and helpful.
In terms of pricing, some customers have felt that the prices are steep, particularly for vehicles with poor credit. However, the business has also been praised for being competitive and willing to work with customers to find a deal that works for them.
Overall, this business has the potential to be a good choice for customers looking for a new vehicle, but it's essential to be aware of the potential issues with the finance department and communication.