The review is mostly positive, with 30 out of 38 reviews rating 5 stars. The doctor and his staff are described as caring, compassionate, knowledgeable, and professional. They take the time to listen to patients' concerns and explain things in a way that is easy to understand. The office staff is also praised for being friendly and helpful. One review mentions that the doctor is not rushed and takes the time to answer questions, while another reviewer praises the doctor's bedside manner.However, there are a few negative reviews that highlight some areas for improvement. One reviewer mentions that they had a long wait to see the doctor and were disappointed with the service. Another reviewer had a negative experience with a nurse and felt that the doctor should have been more involved. Additionally, one review mentions that the doctor was not knowledgeable about vaccines and did not provide clear guidance.Despite these negative reviews, the overall consensus is that Dr. Lozano and his staff provide excellent care and are committed to their patients' well-being. The office appears to be well-organized and efficient, with a friendly and helpful staff. The doctor is described as knowledgeable, compassionate, and professional, and takes the time to listen to his patients' concerns.One major issue that stands out is the long wait times mentioned by some reviewers. This is a significant concern, as it can be frustrating and stressful for patients who are waiting for care. The office should consider exploring ways to improve wait times, such as streamlining the appointment process or adding more staff to help manage the volume of patients.Another potential issue is the lack of knowledge about vaccines mentioned by one reviewer. This is a critical area of concern, as vaccines are an important part of public health and prevention. The doctor should consider taking additional training or education to ensure that they are up-to-date on the latest vaccine recommendations and can provide clear guidance to their patients.Overall, Dr. Lozano and his staff appear to be committed to providing high-quality care to their patients. However, there are a few areas that need improvement, including wait times and knowledge about vaccines. With some adjustments to these areas, the office could potentially achieve a perfect 5-star rating.