This business has received numerous reviews, with some customers expressing satisfaction with the service, while others have had disappointing experiences. The company's responsiveness and professionalism seem to be a mixed bag, with some reviewers praising their courteous and knowledgeable technicians, while others have experienced unreturned calls and unmet expectations.
Many reviewers have expressed gratitude for the company's fair pricing and quality work. However, there are some concerns about the company's accountability, particularly when it comes to issues with septic system installations. One reviewer reported having to replace the entire system after only 7 years due to an improperly installed drain field, and another reported being left with a damaged lawn after a technician failed to fill in a hole.
Some reviewers have mentioned that the company's customer service can be inconsistent, with some technicians being friendly and helpful, while others seem uninterested or unresponsive.
It's worth noting that the company has been in business for a long time and has received numerous 5-star reviews. However, the negative reviews seem to outweigh the positive ones, suggesting that the company may have some areas for improvement.
One of the biggest concerns is the lack of accountability and follow-through on issues, particularly with septic system installations. This is highlighted by one reviewer's experience of having to replace the entire system after only 7 years due to an improperly installed drain field. This raises questions about the company's quality control measures and their willingness to stand behind their work.
Overall, while some reviewers have had positive experiences with the company, the negative reviews and concerns about accountability and quality control suggest that this business may not be the best choice for everyone.