This business has a mixed reputation. While some customers have had positive experiences with friendly staff and good prices, others have reported issues with quality, professionalism, and customer service. The overall rating of 3.4 suggests that the business has its strengths and weaknesses. The quality score of 3.0 suggests that some customers have been disappointed with the work done on their vehicles, but others have been satisfied. The pricing score of 4.2 suggests that the business offers competitive prices, but some customers have felt that they were overcharged or charged extra for services that were not clearly explained. The innovativeness score of 4.0 suggests that the business is doing some things differently, but it could be more innovative and forward-thinking.Some common complaints from customers include long wait times, poor communication, and issues with the quality of work. On the other hand, some customers have praised the business for its friendly staff, good prices, and wide selection of parts.One notable issue that has been raised by several customers is the lack of customer service. Some customers have reported being left waiting for long periods of time, being given conflicting information, or being ignored altogether. This suggests that the business could improve its customer service skills and make customers feel more valued and respected.Overall, this business has the potential to improve its reputation by addressing the issues that have been raised by customers and providing better customer service. With some tweaks to its operations and a focus on quality and customer satisfaction, this business could become a more reliable and trustworthy choice for customers.