The business has a mixed reputation. Some clients praise the people who work there, saying they are beyond excellent and will go out of their way to help. However, many others have had disappointing experiences with the properties they rented or the service they received. Some have reported issues with cleanliness, maintenance, and honesty in the way properties are presented. One client had to deal with a property that was under construction and had safety concerns, and another had to dispute a charge after cancelling their booking due to the pandemic. The business seems to be struggling with customer satisfaction, and some people would not recommend booking through them. The working hours seem to be reasonable, with the business open from 9am to 5pm Monday to Friday, and 10am to 3pm on Saturdays, but not open at all on Sundays. The accessibility features, such as a wheelchair-accessible parking lot and entrance, are a positive aspect of the business. However, there are not enough positive reviews to give a higher overall score. One major issue that stands out is the lack of transparency and honesty in some of the properties they manage, which can lead to unhappy clients.