The business has a strong reputation with a rating of 4.6 out of 5 from third-party sources. Most clients praise the quality of service, with many mentioning that the groomers are gentle, patient, and caring with their pets. The prices are considered reasonable and great value for the service received. Some clients mention the groomers' attention to detail and ability to handle pets with anxiety or special needs. Many appreciate the personalized attention and care given to their pets. However, a few clients have mentioned that the facility may have a strong smell, possibly due to the presence of animals. One client had a negative experience due to a groomer's error, but this appears to be an exception. Overall, the business seems to have a strong commitment to quality and customer satisfaction, with most clients highly recommending it.