The business received a 4.2 out of 5-star rating overall. Quality of service was an average of 3.8 out of 5 stars, with some customers praising the professionalism and efficiency of the technicians, while others had issues with the work being done. Pricing was consistently rated as 5 out of 5 stars, with customers feeling that the costs were reasonable and fair. The business was also rated highly for innovativeness, with many customers praising the company's ability to come up with creative solutions to septic tank issues.Many customers have reported excellent experiences with the company, praising the professionalism, efficiency, and friendliness of the technicians. Some customers have also appreciated the company's willingness to educate them on how to maintain their septic systems. However, there were a few instances where customers reported issues with the work being done, such as incomplete or inadequate service. In some cases, customers had to wait for an extended period of time for service.One of the most significant issues raised by customers was the lack of transparency and communication with the company. Some customers reported being told one thing by the technicians and another by the office staff, which caused confusion and frustration. In one instance, a customer was quoted a certain price for a job, only to be told later that it would be more expensive. This lack of transparency and communication led to a 1-star rating from one customer.The company's pricing was consistently rated as 5 out of 5 stars, with customers feeling that the costs were reasonable and fair. Many customers appreciated the company's willingness to work with them to find a solution that fit their budget. However, there were a few instances where customers felt that the prices were too high, especially for emergency services.The company was also praised for its innovativeness, with many customers praising the company's ability to come up with creative solutions to septic tank issues. Some customers reported that the company's technicians were able to fix problems that other companies had been unable to resolve.Overall, the company received high ratings for its pricing, innovativeness, and customer service. However, there were some issues with the quality of service and transparency and communication. With some improvements in these areas, the company has the potential to become one of the top-rated septic tank service providers in the area.