The location of this business is well-represented, offering a welcoming atmosphere for the LGBTQ+ community. It's easy to find and get to, with on-site parking and free street parking available. The business itself is small and Asian-owned, which adds to its unique character.
The staff at 911 Computer Repair LLC are extremely knowledgeable and transparent in their work. They're very quick to fix issues and keep customers updated on any progress. The owners are friendly and appreciative of customer feedback.
Many customers have praised the business for its great service, fair pricing, and willingness to work with customers in difficult situations. They've also highlighted the expertise of Thomas, who has been instrumental in resolving complex computer issues.
Overall, the business has a strong reputation for quality work, competitive pricing, and excellent customer service. However, the consistency of this high level of service is not evident throughout every customer interaction.
One notable issue is that there are long working hours on weekdays, but the business is not open on Sundays, which may be inconvenient for some customers.