This location has a very good reputation, with most customers praising the high-quality work and excellent customer service provided by the owner, Lau. Many customers have reported that their jewelry and watches were repaired quickly and efficiently, with some even being completed while they waited. The owner is also praised for his honesty, transparency, and fair pricing.Some customers have noted that the location is very secure, with a magnetic door lock and a comfortable atmosphere. The owner is also described as kind, professional, and knowledgeable, making customers feel at ease when bringing in their valuable items.One issue that has been reported by a single customer is a miscommunication regarding the repair of a watch's second hand. However, the owner has responded to this complaint, explaining that the customer was not being fair and that the repair was done correctly. Despite this isolated incident, the overall reputation of the location remains very positive.Customers have also appreciated the owner's ability to work with them to design custom pieces, such as wedding bands and pendants, and his willingness to provide expert advice on jewelry and watch care.Overall, this location is a great option for anyone in need of jewelry or watch repair, with a strong reputation for quality work, excellent customer service, and fair pricing.