This business location provides towing services, including roadside assistance and towing for private property. They have a 24-hour operating schedule, which allows customers to get assistance at any time. The business has a presence on the web, making it easier for customers to find and contact them. However, there have been some issues with customer service, including rude staff and difficulty in retrieving towed vehicles. Some customers have also reported issues with damaged vehicles and high towing fees. Overall, the business seems to be reliable in terms of getting the job done, but there is room for improvement in terms of customer service and communication.
One of the main issues with this business is the lack of transparency in their pricing and procedures. Some customers have reported being charged high fees for towing and storage, and others have had difficulty understanding the process for retrieving their vehicles. This lack of transparency can lead to frustration and mistrust among customers.
Another issue is the behavior of some staff members, who have been reported to be rude and dismissive. This can make the experience of dealing with the business much more difficult and unpleasant. However, it's worth noting that some staff members have also been praised for their professionalism and courtesy.
The business also seems to have some issues with damaged vehicles, with some customers reporting that their vehicles were damaged during the towing process. This can be a major concern for customers, and it's essential that the business takes steps to prevent this from happening in the future.
Overall, this business location seems to have some issues that need to be addressed, but it also has some positive qualities that make it a reliable choice for towing services.