The parking lot seems to have a lot of issues with its parking process and customer service. Some customers reported being confused about the parking fees and having trouble paying, with one customer even receiving a ticket for paying the correct amount. The lot's customer service was also criticized for being unhelpful and non-compassionate. The location is convenient, being close to the Riverwalk and hotels, but this may not be enough to outweigh the issues with the parking lot.Some customers had trouble with the parking payment system, with one customer saying that the machine was down for the entire time they were parked. Another customer had trouble extending their parking time on the ParkMobile app. The lot's pricing seems to be a bit high, with one customer paying $12 for 6 hours of parking.On the other hand, one customer had a positive experience with the lot, saying that it was perfect for their needs and that the app made it easy to pay for their parking. However, this was not a typical experience for most customers.The lot's lack of clear signage was also a major issue, with some customers not realizing that it was a paid parking lot. The company seems to be in the process of improving their signage, but this has not yet been completed.Overall, this parking lot seems to have more issues than advantages. The company needs to work on improving their customer service, signage, and parking payment system in order to provide a better experience for their customers.