This financial service location offers a variety of services, including personal loans and financial assistance. The credit union is located in a convenient area, with free parking and wheelchair-accessible entrance and parking lot. However, some customers have reported difficulties with website navigation and outdated website information. Despite this, most clients have reported positive experiences with the staff, who are often friendly, helpful, and willing to go the extra mile to assist with financial needs. The credit union has also been praised for its competitive rates and straightforward fees. However, there have been some reports of poor customer service and difficulties with accessing funds and services. Overall, this location has a slightly above-average rating, but with some areas for improvement.
The issue that stands out is the outdated website, which can make it difficult for customers to find the information they need. This is particularly frustrating for customers who may need to access their accounts or apply for loans online. Additionally, the lack of clear communication about account dormancy and penalties has led to some customers being taken advantage of.
On the positive side, the staff at this location are often praised for their friendly and helpful nature, which can make a big difference in a customer's experience. The credit union's competitive rates and straightforward fees are also a major plus.