Tampa Bay
1st Capital Insurance
5.19
5.19
Overview
1st Capital Insurance, one of the best leading insurance company which offers you the best home, auto, health, life, business, bonds and mortgage insurance and all your insurance needs.
Features
Wheelchair accessible entrance
Wheelchair accessible parking lot
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Quality
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The business has a wheelchair accessible parking lot and entrance, which is a plus for customers with mobility issues. However, the reviews suggest that the agency's responsiveness is a major issue. Several customers have complained about being ignored or met with unprofessional behavior when trying to get quotes or resolve issues. One customer had to call almost daily for two weeks to get their file processed. This is unacceptable and suggests that the agency may not have a good system in place for handling customer inquiries. On the other hand, one customer did have a positive experience with the agency, praising the professionalism and responsiveness of their agents.The agency's description claims to offer a wide range of insurance products, including home, auto, and business insurance. However, the reviews suggest that the agency may not always deliver on its promises. One customer had their insurance cancelled without explanation, and another customer was not able to get their name removed from an old policy.The agency's working hours are Monday to Friday, 8am to 5pm, with no weekend hours. This may not be convenient for customers who need to contact the agency outside of regular business hours.Overall, the agency's responsiveness and professionalism are major concerns, and customers may want to consider taking their business elsewhere.
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