Tampa Bay
1-Tom-Plumber
47.56
47.56
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The business location of 1-Tom-Plumber in Sarasota City offers a high-quality service with a score of 4.6 out of 5. The technicians, including Rob, Pascual, Jared, and Kevin, are highly skilled and knowledgeable in their work. They provide excellent service, are friendly, and go above and beyond to ensure customer satisfaction.The business has a wide range of services, including plumbing repair, drain cleaning, and water heater installation. They also offer emergency services, which is convenient for customers who need immediate assistance. The business has a strong reputation, with a rating of 4.9 out of 5 on third-party review platforms.However, the business could improve in terms of communication. While the technicians are friendly and courteous, some customers have mentioned that they would like to receive more regular updates on the status of their appointments.One notable issue with the business is the occasional delay in responding to customer inquiries. While the business has a 24/7 phone line, some customers have reported waiting for an extended period of time before receiving a call back. This can be frustrating for customers who are experiencing an emergency and need immediate assistance.Overall, 1-Tom-Plumber is a reliable and trustworthy business that provides high-quality service to its customers. However, they could improve in terms of communication and responsiveness to customer inquiries.
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