This business location, $1.99 Cleaners, appears to be a home and daily service provider, specializing in cleaning services and dry cleaning. While it has its positive aspects, there are also some areas of concern. The quality of service is a mixed bag, with some customers reporting great experiences and others facing issues such as missing or damaged items.The pricing is a major concern, with many customers feeling that the prices are not what they seem. The $1.99 special is misleading, and customers are often surprised by the individual prices of items. The business's lack of transparency in pricing is a major issue.In terms of innovativeness, the business seems to be doing some things right, such as offering NFC mobile payments and being wheelchair accessible. However, it appears that the business has had issues with customer service and communication, which can be a major turn-off for customers.Some of the issues faced by customers include:* Missing or damaged items* Poor communication and lack of transparency* Unprofessional behavior from staff* Inconsistent quality of service* Unreasonable pricingIt's worth noting that the business has a new ownership team as of August 14, 2023, and they claim to be making efforts to improve customer service and communication. However, it remains to be seen whether these efforts will be successful in addressing the existing issues.Overall, while $1.99 Cleaners has its positives, the negative experiences and issues faced by customers outweigh the good. The business needs to work on improving its customer service, communication, and pricing to regain the trust of its customers.