This location has its strengths and weaknesses. While the company takes pride in being Latino-owned and LGBTQ+ friendly, it has a history of disappointing customers with long wait times, unavailability of reserved vehicles, and a lack of transparency in their fees. Some reviewers have reported being overcharged or facing unnecessary fees. The business has also been accused of poor customer service, with some employees being rude and unhelpful. On the other hand, there are some reviewers who have had positive experiences, praising the helpful and friendly staff. The location has also implemented some innovative features such as on-site parking and wheelchair-accessible amenities. However, the inconsistent quality of service and the risk of encountering long wait times or unavailability of vehicles make this location a gamble for potential customers. It's essential to approach with caution and carefully review the company's policies and reviews before making a reservation. Some customers have reported waiting in line for hours or even being told that the location is closed despite having a reservation. One reviewer reported being forced to wait three hours to pick up a car, only to be told that it wasn't available. Another reviewer had to wait an hour to speak with a representative, only to be told that they couldn't guarantee a car. In some cases, reviewers have reported being overcharged or facing unnecessary fees. On the other hand, some reviewers have praised the helpful and friendly staff. The location has implemented some innovative features such as on-site parking and wheelchair-accessible amenities. However, these benefits are not enough to outweigh the risks associated with this location. If you're considering renting a car from this location, be sure to carefully review their policies and consider the potential risks.