The Westshore Honda location has a 4.1 overall score based on the provided information. While there are some positive aspects, such as friendly and knowledgeable staff, including Mike Gillespie and Ed Johnson, there are also some issues that need to be addressed.Quality is a significant concern, with multiple customers expressing frustration with the quality of work done on their vehicles. Several customers reported issues with repairs not being done correctly, or parts being left off or damaged. This suggests that the quality control processes in place may not be effective.Pricing is a strength of the Westshore Honda location, with some customers reporting that they received good value for the services they received.In terms of innovativeness, the location appears to be doing some things differently than other service centers. For example, they offer free coffee and snacks to customers while they wait, which is a nice touch.However, the biggest issue with the Westshore Honda location is the consistency of the service experience. Several customers reported waiting for long periods of time for their vehicles to be serviced, and some even reported being told that their vehicles were not ready after being told it would be finished by a certain time. This lack of communication and follow-through is a major concern.Overall, while the Westshore Honda location has some strengths, it also has some significant weaknesses that need to be addressed in order to improve the customer experience.